Shipping Policy
Wednesday, December 31, 1969, 06:00 PM
Shipping & Returns
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COUNTRIES WE SHIP TO:
Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Canada, Croatia, Cyprus, Czech, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Mexico, Morocco, New Zealand, Norway, Papua New Guinea, Poland, Portugal, Romania, Russia, Spain ,Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United States (Including APO Addresses)
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Please allow 7-14 Days for shipping. Holidays can take up to 20 days. Shipping is through Express Mail Service (EMS) then delivered by your local mail carrier (IE: USA – USPS, Canada – Canada Post, UK – Royal Mail, ect…). Ships direct from the factory new in the box, so you never get any used/open/broken merchandise.
When your item is shipped you will be emailed a shipping confirmation notice including a tracking number for proof of shipment.
If your order is past the estimated delivery date and you have not received it, please contact Customer service.
If the tracking information indicates the package has been delivered, please check with your family members or neighbors. Packages are occasionally left with a building manager, or placed somewhere safe such as your porch, garage.
The parcel is sent by STANDARD FLAT SHIPPING by EMS you should pay attention on your mail box because the mail service may leave a notice for you to claim the parcel from your local postal office.
If we determine that your shipment is outside of our estimated delivery time frame, we will initiate a trace with the shipping carrier in order to locate it. Please allow up to 20 business days for the trace to be completed once you alert us of the issue. If the package can be located, it will be delivered to you. If the shipper is not able to locate the original shipment, we will either send a replacement, or issue a refund. As soon as the trace is complete, we will send you a notification via email.
We currently ship to the USA, Canada and many international locations. Estimated shipping costs can be calculated from the shopping cart.
We replace all damaged goods free of charge. Non Damaged items can be returned, in the original new/sealed condition, within 45 days of purchase at the buyer's expense for a refund of item cost minus a 10% restocking fee. Shipping and handling is not refunded. For DVD pre-pack assortments, we must receive the entire lot back for a refund, you may NOT keep the ones you like and return the rest. There are no returns on Clearance Items. There are no returns on international orders. Refunds can take up to 30 days to post.
